Communications Center

The Communications staff at the Lenoir Police Department is under the direction of the Support Services Commander and consists of one (1) Communications Director, (1) Telecommunications Supervisor, eight (8) full-time telecommunicators, and between 5 to 8 part-time telecommunicators.


What is 9-1-1?


9-1-1 is the emergency telephone number system in Caldwell County, which links callers to the appropriate emergency service of Police, Fire, or Ambulance.  Calling 9-1-1 helps ensure you reach the emergency service you require as quickly as possible.


What is an Emergency?


An emergency is a situation where the safety of people or property is at risk.  Examples of 9-1-1 emergencies include; a fire, a crime in progress, or a medical crisis.


What is NOT an Emergency?


It is not an emergency when the situation is not dangerous and immediate action is not necessary.  Examples of non-emergency situations include:  an automobile accident with no serious injury, after a crime has been committed and you believe that the offender has left the scene, or a follow-up call to find out the status of your case.  If the emergency is not life threatening use our number as listed below.


What happens when you dial 9-1-1?


When you dial 9-1-1, your call is answered by a professionally trained Emergency Medical Dispatcher (EMD) from the Caldwell County Sheriff's Department.  The 9-1-1 telephone system has an Automatic Location Identification System and an Automatic Number Identification System which lets the EMD know the address and telephone number of the caller.  If the caller is unable to speak, police will be dispatched to the location.  If you are making the 9-1-1 call, REMAIN CALM, speak clearly, and give your exact location and the reason for the call.  The EMD will contact the appropriate responder.  If it is a crime related incident or traffic crash occuring inside the City limits, the call will be routed to the Lenoir Police Communications Center. 


You must be prepared to give the following information:


1.     which serve is required - fire, police, or ambulance

2.     where the emergency is - street address (in its entirety if possible) or location


All information and details will be verified by the EMD  to ensure accuracy.


How and where to use 9-1-1


1.     at home - dial 9-1-1.  

2.     at business or other location – you may need to dial an outside line first.

3.     when using a cell phone – specify you are using a cell phone and give your exact location.


Please do not pre-program 9-1-1 into your telephone.  This can cause dialing problems if the battery is low on a cordless phone or the button is hit accidentally.


For non-emergencies, please call us at (828) 757-2100.