Contact the City

Complete and submit a Contact Us form.

Billing Questions

  • Monday through Friday
  • 8:30 a.m. to 5 p.m.
  • 828-757-2207 or 828-757-2209

General Information

  • Monday through Friday
  • 8:30 a.m. to 5 p.m.
  • 828-757-2211 or 828-757-2200

Report an Outage

  • Monday through Friday
  • 7:30 a.m. to 4 p.m.
  • Street and storm drain issues: 828-757-2160
  • Trash and yard waste: 828-757-2173
  • Water and sewer issues: 828-757-2175

After Hours and Weekends

  • Call 828-757-2100 to report all issues.

Other Questions

If you have a other questions about city government or services, call the Communication Director at 828-757-2177.