City Utility Bill Help - Due to the impacts of COVID-19, the City of Lenoir and Caldwell County Yokefellow are partnering to provide utility bill assistance for City of Lenoir water, sewer, and solid waste fees. Click here for more information.
City Utility Bill Payment Plans - The City of Lenoir recognizes that the COVID-19 pandemic has created financial hardships for some of our residential customers. In an effort to provide a way for customers to bring their balances up to date, the City will offer payment plans for customers who were unable to pay their utility bills during the months of March, April, May, June, and July 2020. Click here for more information.
Caldwell County COVID-19 Cases - Caldwell County is posting the local COVID-19 case count and other information on their website at www.caldwellcountync.org/coronavirus-covid-19. The Caldwell County Health Information Line is 828-426-8456.
Downtown Lenoir has compiled a list of resources for people affected by the COVID-19 Public Health Crisis. Click here to view the list of resources.
Essential Businesses - If you do not think your business is included in the essential services list, and you think it should be, you may apply online at the NC Department of Revenue to be designated essential. Until your exemption is reviewed, you may operate as long as your business can accommodate social distancing in your workplace. Click here to apply to be an essential business.
NC 2-1-1 is an information and referral service provided by United Way of North Carolina. Families and individuals can call to obtain free and confidential information on health and human services and resources within their community. Call "211" or visit www.nc211.org for more information.
City of Lenoir Coronavirus Action Plan
North Carolina to Move to Phase 2.5
Thursday, Sept. 3, 2020
North Carolina Governor Roy Cooper announced Tuesday, Sept. 1, 2020, that North Carolina will take a modest step forward move into Phase 2.5 starting this Friday, Sept. 4 at 5:00 pm. Mask mandates and other prevention methods remain in effect and are even more important to contain the virus, Cooper said.
In Executive Order 163, Governor Cooper increased mass gathering limits to 25 people indoors and 50 people outdoors and allowed playgrounds to open, as well as museums and gyms with some restrictions.
In response to EO163, the City of Lenoir will open all City playgrounds and picnic shelters at 5:00 p.m. Friday, Sept. 4. The City’s outdoor basketball court, tennis courts, and skate park will be open as well.
City recreational facilities and City Hall will remain closed to the public at this time.
Governor Cooper extends Safer At Home Phase 2
Thursday, Aug. 6, 2020
North Carolina Governor Roy Cooper announced Wednesday, Aug. 5, 2020, that North Carolina will remain paused in Safer At Home Phase 2 for another 5 weeks as students and staff return to schools, colleges and universities and the state doubles down on efforts to decrease COVID-19 numbers.
City of Lenoir facilities will remain closed through Safer At Home Phase 2.
Governor Cooper announces plans to reopen schools with restrictions, extends Safer At Home Phase 2 for three more weeks
Tuesday, July 14, 2020
North Carolina Governor Roy Cooper announced Tuesday, July 14, 2020, that schools will reopen this year under an updated Plan B.
Cooper also said the state will remain paused in Safer At Home Phase 2 for three more weeks after the current Executive Order expires on Friday, July 17. The extension will last through Aug. 7.
City of Lenoir facilities will remain closed through Safer At Home Phase 2.
Governor Cooper extends Safer At Home Phase 2, City facilities will remain closed
Friday, June 26, 2020
North Carolina Governor Roy Cooper announced Wednesday, June 24, 2020, that the state will remain in Safer at Home Phase 2 for three more weeks. Cooper also announced that face coverings must be worn when people are in public places as officials seek to stabilize concerning trends of increasing viral spread.
City of Lenoir facilities will remain closed through Safer At Home Phase 2. The outdoor pool currently remains closed.
City facilities remaining closed through Safer At Home Phase 2, July 4th Celebration canceled
May 26, 2020
City of Lenoir facilities, including the outdoor pool, will remain closed through Safer At Home Phase 2.
City staff discussed Safer At Home Phase 2 with Council during the Committee of the Whole meeting Tuesday morning, May 26. Due to concerns about managing facilities, staff recommended to Council that the City keep public facilities and recreation centers closed through the end of Safer At Home Phase 2, including the Lenoir Aquatic & Fitness Center (LAFC) and outdoor pool.
Due to concerns about crowd size and social distancing, staff, with the approval of City Council, also canceled the July 4th celebration.
Governor Cooper announces Phase 2
May 21, 2020
Governor Roy Cooper and North Carolina Department of Health and Human Services Secretary Dr. Mandy Cohen today announced that North Carolina will move into Safer At Home Phase 2 of lifting COVID-19 restrictions on Friday, May 22 at 5 pm. Read Executive Order No. 141. After two weeks in Phase 1, the state’s overall key indicators remain stable but the continued increases in daily case counts signal a need to take a more modest step forward in Phase 2 than originally envisioned.
Read the details of Phase 2 on the state government website at https://www.nc.gov/covid-19/staying-ahead-curve.
North Carolina moving to Phase 1 opening
May 7, 2020
On Tuesday, May 5, 2020, North Carolina Governor Roy Cooper announced the state would move into Phase 1 of the reopening plan. Phase 1 will take effect at 5:00 p.m. Friday, May 8.
Read the details of Phase 1 on the state government website at https://www.nc.gov/covid-19/staying-ahead-curve.
The City of Lenoir will follow state guidance.
Governor Cooper extends stay-at-home order to May 8.
April 23, 2020
North Carolina Governor Roy Cooper announced that he was extending the state stay-at-home through May 8. The Governor also announced a plan to reopen various businesses in Phases if the state meets certain trends regarding COVID-19.
The City of Lenoir is following the governor’s guidance.
For more information, click here to visit the state’s COVID-19 North Carolina Dashboard. Once on the page, scroll down for the latest news and updates.
City suspends residential utility service disconnects
April 3, 2020
To help ensure residents can remain in their homes and slow the spread of coronavirus (COVID-19), the City of Lenoir will not disconnect residential utility services, assess late fees to any residential accounts, or stop sanitation collection due to non-payment through May 31, 2020.
Please keep in mind that customers will still be responsible for paying for all usage and, if possible, should continue to pay their bills to avoid accumulating large balances. If customers become behind on payments, the City will set up a repayment program that will allow customers to pay off any accumulated charges over at least six months.
Visit www.cityoflenoir.com/payonline to review our various utility bill payment methods.
Visit www.cityoflenoir.com/waterservices to apply for utility services.
Caldwell County Sheriff and Police Chiefs issue joint statement regarding Stay At Home Order
March 31, 2020
Caldwell County Sheriff Alan Jones and Police Chiefs Brent Phelps, City of Lenoir; Richard Blevins, Town of Hudson; and Chris Jenkins, Town of Granite Falls, issued the following joint statement regarding Governor Roy Cooper’s Stay At Home Order.
City extends closings, cancels all public events
March 27, 2020
North Carolina Governor Roy Cooper issued Executive Order 121 (PDF) on March 27. The order includes a stay-at-home order for residents effective at 5:00 p.m., Monday, March 30, 2020. In response to the Governor’s order, the City of Lenoir is making the following changes to the City’s Coronavirus Action plan:
- All City recreational facilities are closed through April 29.
- All park facilities are also closed including:
- tennis courts
- athletic fields
- skateboard parks
- basketball courts
- picnic shelters
- The public may use parks for passive recreation such as walking and jogging, provided the following the social distancing orders from the governor.
- All public events located on City property with 10 or more participants are are canceled through May 1.
NC Governor’s Stay At Home Order Information
- Executive Order 121 (Stay At Home Order) (PDF)
- Frequently Asked Questions for North Carolina’s Stay At Home Order (PDF)
City extends closings
March 24, 2020
In response to North Carolina Governor Roy Cooper’s Executive Order 120, the City of Lenoir is making the following changes to the City’s Coronavirus Action plan:
- All City recreational facilities are closed through April 25.
- All public events located on City property with 50 or more participants are canceled through May 1.
City declares state of emergency
March 17, 2020
In response to the recent declarations by NC Governor Roy Cooper and the Federal government, and to help mitigate the spread of COVID-19, Coronavirus, City of Lenoir Mayor Joe Gibbons officially declared a state of emergency for the City of Lenoir Tuesday, March 17, 2020. Click here to read the news release.
City Hall is closed to the public until further notice. All business conducted with the City of Lenoir shall be conducted via telephone, email, fax, or other virtual means to the greatest extent possible. City Hall will operate by appointment only during normal business hours for critical business that cannot be done online or over the phone.
- Citizens can make utility or tax payments online at www.cityoflenoir.com/payonline. Payment by check or cash can be made at our Drop Boxes: One drop box is located on West Avenue outside Lenoir City Hall. Another drop box is located at the rear of the drive-through window at the Hudson Town Hall.
- Residents can apply for water and sewer service by calling 828-757-2200, or visiting www.cityoflenoir.com/waterservice.
- Contractors should apply for permits online or by calling 828-610-8442. Permit applications are available online at www.cityoflenoir.com/permitapps.
- Human Resources will be closed to walk-ins for job applications. The public can view job openings at www.cityoflenoir.com/jobs and download a job application at www.cityoflenoir.com/jobapp.
- Caldwell County Health Information Line - 828-426-8456
- City Hall - 828-757-2200
- Fire (Non-emergency) - 828-757-2192
- Parks & Recreation - 828-757-2188
- Planning - 828-610-8442
- Public Utilities/Works - 828-757-2111
- Police (Non-emergency) - 828-757-2100
City recreation centers closing
March 14, 2020
Given the executive order of North Carolina Governor Roy Cooper on Saturday, March 14, 2020, the City of Lenoir will close all City recreational facilities through March 29.
On Saturday, Governor Roy Cooper issued an executive order to stop mass gatherings of more than 100 people and to close K-12 public schools for at least two weeks. To abide by the Governor’s order and help mitigate the spread of COVID-19, the City will close the Martin Luther King Jr. Center, Mulberry Recreational Center, and the Lenoir Aquatic & Fitness Center until March 29.
This does include the indoor pool and gym at the aquatic enter. The recreation center closures are aimed at limiting large social gatherings and allowing community members to engage in social distancing to prevent the spread of COVID-19. If the Governor’s guidance on this issue changes in the future, the City of Lenoir will change as well. The City may take additional measures if conditions warrant.
City of Lenoir announces Coronavirus Action Plan
March 13, 2020
The City of Lenoir is monitoring the spread of COVID-19 (Coronavirus) and working in partnership with local and state agencies to address community and employee safety.
Staff has developed a flexible action plan to help mitigate the spread of COVID-19 while continuing to provide essential City services to our residents.
“The safety of our community is our top priority,” City of Lenoir Mayor Joe Gibbons said. “Council and staff are paying close attention to the situation. We want to do everything we can to keep people healthy. Some of these measures might cause some inconveniences, but we think it’s the right thing to do, and we’ll adapt as the situation evolves.”
Events and programs
The City is taking the following steps effective immediately:
- The City is canceling all public events located on City of Lenoir property with 100 or more participants through May 1. This includes events sponsored by outside community partners. Staff will not schedule any new events on City property with groups of 100 or more people until further notice.
- All City of Lenoir Parks and Recreation athletics programs, classes, and rentals are suspended until May 1. City recreation facilities will remain open and operate on a normal schedule until further notice. Staff will monitor the situation on a daily basis and follow State of North Carolina recommendations.
- The City is suspending all Parks and Recreation senior programming until further notice. This includes programs, trips, and fitness and exercise programs. The senior population, those 65 and over, is considered high-risk during the COVID-19 pandemic.
- The City may take additional measures if conditions warrant.
The City of Lenoir is also implementing the following precautionary steps and asking residents to take some preventative measures as well.
- The City is asking anyone exhibiting COVID-19 symptoms to stay home and conduct city business over the phone or electronically. Residents can pay utility bills online at www.cityoflenoir.com/payonline.
- Staff is asking all visitors and employees to refrain from entering City facilities if they are sick or are exhibiting fever, coughing, or breathing difficulties.
- The City plans to post signs at every city building with information about preventive measures from the North Carolina Department of Health and Human Services (NCDHHS) and public restrooms.
- If citizens do need to come to a City facility, staff asks that they sanitize their hands upon entering the building. The City will provide sanitizing spray or wipes.
- City staff will ensure more frequent cleaning of surfaces in City buildings and increased availability of handwashing and sanitizing supplies.
- Employees have been asked to follow recommended preventative measures. If employees are exhibiting fever, coughing, or breathing difficulties, they are asked to stay home and contact their healthcare provider.
- Staff has been evaluating policies and procedures to ensure they are consistent with public health recommendations and to help minimize potential service disruptions.
- City departments are following all guidance and recommendations from their respective professional associations.
- The City is limiting out-of-town travel for City employees to Caldwell County and the adjoining counties, unless essential to operations.
- Staff will keep the city website updated with relevant coronavirus announcements.
- Staff will closely monitor emerging news and advice and remain flexible on next steps.
There are some common sense measures everyone can take to protect themselves and others from the spread of respiratory illnesses including coronavirus disease 2019 (COVID-19). For more information about prevention, visit the NCDHSS COVID-19: Individuals and Families website.
- Wash hands frequently with soap and water for at least 20 seconds at a time.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are ill.
- Cover your mouth and nose with a tissue when you cough or sneeze.
- Do not reuse tissue after coughing, sneezing or blowing your nose.
- Clean and disinfect surfaces that are frequently touched.
It is also good practice to start being more aware of the number of times a day your hands touch an object or hard surface and then touch your face without being washed. Limiting the exposure of your nose, mouth and eyes to unwashed hands can help to protect from the spread of all germs and illnesses.
It is not recommended that people wear masks if they are well or stockpile them. Masks should be worn by people who are sick to prevent the spread of infection.
Information and updates
The City recommends residents frequently check the NCDHHS website, Coronavirus Disease 2019 (COVID-19) Response in North Carolina, for updates.