Payment Plans

The City of Lenoir recognizes that the COVID-19 pandemic has created financial hardships for some of our residential customers. To help customers bring their balances up to date, the City will offer payment plans for customers who were unable to pay their utility bills during the months of March, April, May, June, and July 2020.


  1. Accounts with a past due balances prior to March 2020 will need to be brought current or arrangement for payment be made. 
  2. Past due balance must be paid as agreed to in the payment plan, as well as the current monthly utility bill.
  3. Arrangements should be made by Oct. 15, 2020 to avoid late fees and disconnection of service.

Failure to follow the payment plan will result in the disconnection of utility services. The City reserves the right to disconnect services if customers do not abide by the terms of the agreement.

To request a payment plan, please call Customer Service at 828-757-2200, ext. 3008 or 3012. Once customers have their payment plan details, they can complete the following application online.

Utility Bill Payment Plan Application

Help spread the word

Download and post the following flyer to help spread the word about the payment plan.

Utility Bill Payment Plan Flyer (PDF)

Utility Bill Help

Due to the impacts of COVID-19, the City of Lenoir and Caldwell County Yokefellow are partnering to provide utility bill payment help for City of Lenoir water, sewer, and solid waste customers. If you live inside the City limits, you may qualify for help.

Click here to visit the Utility Bill Help Page.