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Posted on: May 6, 2021

City launches WaterSmart portal for customers

A mobile phone showing an example of the WaterSmart portal

The City of Lenoir's WaterSmart customer portal is live.

WaterSmart gives City of Lenoir Public Utilities customers online access to their water usage data, monthly bills, and more. Customers can access the portal at lenoirnc.watersmart.com. A link to the portal is also on the front page of the City website.

An image of the WaterSmart portal link on the home page

Customers that have a new water meter will be able to access their daily water use data. The data is updated every 24 hours. Customers will also be able to see how their water use compares to similar sized homes in the area and get access to lots of useful alerts. People or businesses who haven't yet received a new water meter will see static information based on their most recent bill.

"WaterSmart is a great tool that helps customers manage their water use, and it can provide alerts if they have a sudden spike in usage," Public Utilities Director Radford Thomas said.

Director Thomas has been testing the portal for the past few weeks. Not too long ago, he received a leak alert.

"Sure enough, I had a toilet that was running," Director Thomas said. "But since I got the alert, I was able to find the leak and get it fixed."

In addition to leak alerts, customers can sign up for high-usage alerts and get bill forecasts. To register, visit lenoirnc.watersmart.com, enter your billing account number and zip code, and follow the registration instructions.

  City of Lenoir WaterSmar front page

The WaterSmart portal is the final piece of the City's Advanced Metering Infrastructure (AMI) project that started two years ago. The City is upgrading all of the Public Utilities water meters, which will improve the City's meter reading system and overall customer service. Contractors working for the City have replaced more than 80% of the system's old meters with new AMI meters.

Today, people expect to be able to access more information from their computers and smart phones. The WaterSmart portal is one more way staff has improved the service the City provides to customers and residents.

If you have any questions about registering to use WaterSmart, please call 828-757-2200 or email utilityinfo@cityoflenoir.com.

Residents can already pay bills online and set up automated bank drafts. Visit the Payment Options page for more details.


A mobile phone and laptop showing an example of the WaterSmart portal

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