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Customers can report a missed garbage pickup via the City website at www.cityoflenoir.com/missedpickup.
The City offers white goods pick up for $25 for the first item and $15 for each additional white good item in a single pickup.
You can request a white goods pickup via the City website at www.cityoflenoir.com/whitegoods.
No. Staff will only collect yard waste that is loose and has been put in an approved yard waste cart.
Residents who produce a small amount of yard waste and clippings are encouraged to compost those clippings or find another way to dispose of the waste.
Customers who have an old, green cart from the City, can use that cart for loose yard waste.
If residents produce enough yard waste on a regular basis as to merit the use of a yard waste cart, we encourage them to buy a green, yard waste cart from the City. Residents who want to purchase a different cart for yard waste must call Public Works to confirm that their cart will work with the City’s yard waste collection truck. If a cart is not compatible with the City truck, staff will not collect the yard waste.
Of course, you don’t have to use a yard waste cart for tree limbs. The City will collect brush/limb piles that do not exceed six feet in length or five feet in height. Tree limbs must not exceed four inches in diameter.
Staff does not have a specific pickup day for limbs and brush. Staff runs a general clockwise route around the City. The goal is to make it past every customer at least once every two weeks. Depending on the weather, manpower, and equipment, staff can sometimes get by houses sooner and sometimes it takes longer.
Under the new ordinance, only brush piles that do not exceed six feet in length, six feet in width, and five feet in height (6’ x 6’ x 5’) will be picked up free of charge. Tree limbs also must not exceed four inches in diameter. If your brush pile exceeds these dimensions you will be charged $25 for each pile of equivalent size.
Residents can request one free bulk pickup per month. Please place your bulk items for collection before making a request. Do not place items in the street or block sidewalks. Small, loose items must be bagged. Large items such as mattresses do not need to be bagged. Staff will collect bulk garbage as soon as possible, but your items may not be collected until the next Wednesday, which is the bulk item collection day.
Residents can request more bulk pickups, but extra pickups cost $25.00 each.
Visit the City website at https://www.cityoflenoir.com/bulkpickup to request a bulk pickup.
Yes. The City will lease and deliver a roll-off dumpster for the collection of acceptable refuse to a sanitation account holder for a period not to exceed two weeks at a rate specified on the City’s fee schedule. The cost is $50.00 (flat fee) plus $5.00 per day and all landfill tipping fees after dumpster has been collected and dumped. Rental periods may not exceed two weeks.
Call Public Works at 828-757-2154 for more information and to request a roll-off dumpster.
If you can’t find an answer to your question or need more information, call 828-757-2154.
No. There must be five feet of clearance on both sides of your garbage cart. If you have two or more carts, there must be at least five feet of clearance between all of your carts and on the outside of your carts. The mechanism on our trucks that we use to pick up the carts requires this clearance.
STEP #1: CLOSE THE LID & ROLL TO CURBSIDEPlace all items in trash bags in the cart(s) and make sure the lid is completely closed. ROLL the cart to the edge of the curb.
STEP #2: MAKE SURE THE CART HANDLE IS FACING YOUR HOME.PLACE the cart(s) at the edge of the curb with the wheels and handle facing your house and the lid opening facing the street.
STEP #3: CARTS MUST HAVE 5 FEET OF SPACE.Make sure there is nothing in front of the cart. There MUST be 5 FEET of space on all sides of the cart(s). Do NOT place any trash on the lid or beside the cart. All garbage must be inside the cart with the lid completely closed.
How to Properly Place Garbage Carts (PDF)
You can contact Public Works and request additional carts. Residential properties are allowed up to two extra carts, and commercial properties are allowed up to four extra carts. The extra carts will cost $5 each per month. You have to have enough road frontage to maintain five feet of clearance for your carts. Contact info is on our website at https://www.cityoflenoir.com/213/Garbage-Collection.
If you think your street is too narrow to safely place the cart in the street, you can place it out of the street at the edge of your property or curb. Your cart needs to be at street level, not down in a ditch. Also, there must be five feet of clearance around your cart(s).
Residents can use the old, green carts they bought from the City for yard waste. Public Works plans to pick up yard waste on Wednesdays.
Customers can use removable stickers to put house numbers on the cart(s). DO NOT use a permanent marker or paint. Customers who paint or permanently deface a cart will be assessed fee to repair or replace the cart.
Staff will be happy to work with people who have disabilities that prevent them from rolling the cart to the curb every week. Please call Public Works at 828-757-2154.
The City provides one garbage cart per utility account at no cost. If each resident at an apartment has a separate utility account, they will each get a cart. For large apartments, it’s up to the complex owner to work out a sanitation contract with the City.
The reason we are charging for extra carts is because the City is moving to a volume-based approach to fees. It takes our staff more time to collect more garbage. Also, the City has to pay tipping fees to put trash in the county landfill. Some residents produce a lot more trash every week than other residents. The City actually has to pay more for the residents who produce more trash than for people who put out one bag a week. We think it’s fair and reasonable to charge an extra fee for an extra cart for those residents who produce more garbage. Also, the City is assuming responsibility to maintain the carts, and the extra fee will help cover the maintenance of the extra carts.
Automated collection is pretty rough on the garbage carts. The City purchased carts that we know will work with our trucks and are designed to withstand the stresses from the truck. The City is also assuming responsibility for maintaining the carts, so we only want to use carts that we know are strong enough to handle the stress. If we let people use their own carts, then it’s possible the automated collection truck could damage the cart. At that point, residents would likely expect the City to replace their cart. By requiring that residents only use City-provided carts, we can take responsibility for maintaining or replacing the carts if they get damaged during the garbage collection process.
The City does not exempt residents from paying a service fee for services provided to all residents. To provide the sanitation service, the City has to run trucks and staff members down every street and by every home and business in the City limits. In addition to garbage, the sanitation fee covers yard waste collection, monthly bulk pickup for all residents, and annual leaf collection. Residents can choose to not use the service(s), but residents are still required to pay the fee.
Neighborhoods and streets look better when people don’t leave their trash cans on the street year-round. The City believes it’s fair to ask people to roll their carts back to their houses. Helping your neighborhood look nice and clean is the neighborly thing to do.
If you are going out of town for work or a vacation, maybe you could ask your neighbors to roll your cart in for you. If that isn’t an option, you can contact Public Works and let staff know. Our staff is willing to work with residents when various circumstances arise. Of course, if a resident goes out of town every week and can’t roll their cart back to their house on a regular basis, then that could be a problem.
Code enforcement is split between the Planning Department and Police Department. The Zoning and Housing Inspector in Planning enforces violations of the zoning, housing, and building ordinances. The Nuisance Abatement Investigator in Police enforces violations of the public nuisance and animal ordinances.
Call 828-757-2212 to report or inquire about:
Call 828-757-4436 to report or inquire about:
Yes, most accessory structures (sheds, detached garages, in-ground or above-ground pools, carports, barns, etc.) require a zoning permit. Accessory structures are exempt from permitting requirements when all of the following criteria are satisfied:
All other accessory structures require zoning permits. Exempt accessory structures must be located in the side (non-corner lots) or rear yards and be setback a minimum of 5 ft. from all property lines.
Residential Districts - Two accessory structures are permitted per lot, in the side or rear yard only, with a maximum height of 20 feet Accessory structures cannot cover more than 30% of the required side or rear yard.
Unless the accessory structure meets all of the exemption criteria listed above, or is located in a R-20 or R-R zone, exterior facades are required to be brick, stone, vinyl or wood lap siding, or stucco. Metal buildings are prohibited (metal roofs and open carports with metal roofs are allowed).
Exceptions to the façade requirements may be granted for accessory structures that are:
Commercial Districts – Accessory structures that will be visible from any public street or adjoining private property must meet the appearance standards of the applicable district.
Special Flood Hazard Areas – Regardless of the zoning district or size, any accessory structure located within an AE or AE-FW Special Flood Hazard Area (SFHAs – commonly referred to as the “100 year flood zone” or the “100 year floodway”) requires a Floodplain Development Permit.
Accessory structures in the SFHAs have additional requirements:
Any activity within a designated "Special Flood Hazard Area" (commonly referred to at the 100 Year Flood Zone or Floodway) requires a Floodplain Development Permit approved by the Floodplain Administrator (the Lenoir Planning Director). This includes grading, filling, construction of buildings, and even the installation of permanent landscaping.
Proposed projects are reviewed and conditions imposed on any permits issued to reduce the potential for damage from floodwater. All structures proposed within the floodplain will need flood-proofing or elevation certificates from professional engineers or surveyors. Any development within the Floodway (the "non-encroachment area") must be certified by an engineer to cause zero rise in the base flood elevation.
View the Lenoir's Flood Damage Prevention Ordinance.
As of April of 2018, a zoning permit for Single-Family Dwellings is required prior to a building permit. Please call the Planner-On-Call at 828-610-8442 to verify access and building setbacks for your project.
Modular Homes are built off-site in pieces and are designed to meet the North Carolina State Building Code when assembled on a development site. Modular homes are subject to the same zoning standards as any other site-built home, and are allowed anywhere a single family home would otherwise be permitted in Lenoir. Modular homes must get building permits and be inspected by the Caldwell County Building Inspections Department.
With advancements in modular home technology, modular homes often are often transported to the building site in only one or two pieces and may appear similar to a manufactured home prior to installation on a permanent foundation. The City of Lenoir does not have any design standards that apply to single family construction, and therefore cannot regulate the appearance of modular homes. The determination on whether or not a building is a modular home is based solely on the construction standards that the structure must meet under state and federal laws.
Also called "mobile homes" or "trailers," manufactured homes are commonly referred to as either a "single wide" or a "double wide." Manufactured Homes are constructed to meet the Federal Housing and Urban Development (HUD) building standards, built on permanent steel chassis, and are transported to the development site on their own wheels. Manufactured homes do not necessarily have permanent foundations. Manufactured homes have special setback and design standards under Lenoir's zoning code and require approval of a zoning permit prior to receiving building permits from Caldwell County Building Inspections. Caldwell County will inspect the placement of a manufactured home for all local work performed (electrical hook-ups, skirting, porches, plumbing hook-ups, etc.) but do not inspect the structure itself.
The City of Lenoir permits "double-wide" manufactured homes constructed after July 1, 1976 on individual residential lots in the R-6, R-9, and R-R zoning districts. "Single wide" manufactured homes constructed after July 1, 1976 are permitted within existing manufactured home parks only. No new manufactured home parks are allowed within the City.
Manufactured Homes constructed prior to July 1, 1976 are not permitted in Lenoir.
Yes, multifamily developments are allowed with a Conditional Use Permit in the City of Lenoir. Any residential building with 3 or more residential units is considered "multifamily" - this includes both apartments and condominiums.
Conditional Use Permits for multifamily projects may be approved in the R-9, R-6, O and I, B-1, B-2, B-3, B-4, and B-5 zoning districts. (View a description of the zoning districts (PDF).)
Download a Conditional Use Permit application (PDF). We recommend that you contact us to schedule a pre-application meeting to discuss your project with planning staff prior to submitting your application.
The City of Lenoir no longer requires privilege licenses. However, it's always a good idea to check to make sure that the zoning allows your use before starting a business or moving to a new location. You can call the Lenoir Planning Department at 828-610-8442 to check your zoning.
Any time a new or existing business wishes to install one or more billiard tables, the owner must apply for a Billiard/Pool Hall License by submitting the following information the Police Department:
The License must be approved by City Council by a majority vote. The process typically takes 30 days.
The City Council will not issue a license for a billiard hall to any of the following persons:
The City of Lenoir allows the retail sale of beer and wine for off-site consumption and allows mixed beverage permits in restaurants provided these establishments meet the requirements of North Carolina General Statutes 18B and comply with the permitting requirements of the North Carolina Alcoholic Beverage Control (ABC) Commission.
The ABC Commission is the lead agency in permitting the sale of alcoholic beverages in North Carolina. Applications for ABC permits require inspections and sign-offs from the Caldwell County Building Inspector, the Fire Marshall, and the Zoning Inspector.
Typically, the zoning review requires a site visit to be scheduled with the zoning inspector and the planning director before the application can be processed. Please call the Planner-On-Call at 828-610-8442 to set up an application meeting.
Any business or event that sells or offers for sale alcoholic beverages will need the appropriate ABC permit from the ABC Commission.
The City of Lenoir does not require background checks for massage therapy in the following circumstances:
Zoning district regulations apply to massage therapy. Please call 828-610-8442 if you have questions about zoning for massage therapy uses.
Conditional Zoning is intended for use in unique development scenarios when a development proposal does not fit into a conventional zoning district, but may be desirable and compatible with an area depending on the specific details of the project and its surroundings. The conditional zoning process gives the City sufficient flexibility to determine whether a specific project on a given site will be compatible with the environment and the Comprehensive Plan.
In considering a request for a Conditional Zoning District, the Planning Board and City Council may approve conditions or use limitations that are mutually agreeable to the applicant, property owner, and the City, thereby establishing a realm of acceptability for the development. Conditional Zoning is a legislative process requiring the Planning Board to review and make a recommendation to the City Council on the request. The Conditional Zoning District is adopted as a map amendment and by ordinance.
Each zoning district designates specific permitted and conditional uses. Conditional uses are uses that may be compatible with an area depending on the specifics of the particular project, its surroundings, and the level of services available to the site, but are not permitted "by right" in the district.
The conditional use permit process gives the City sufficient flexibility to determine whether a specific land use on a given site will be compatible with the environment and the Comprehensive Plan. In reviewing a conditional use permit application, planning staff, the Planning Board, and City Council will evaluate such items as building placement and size, characteristics of the use, traffic generation and circulation, noise, hours of operation, adequacy of parking, proposed merchandise, landscaping and overall compatibility of the use with adjoining properties, and other related development impacts.
Conditions may be imposed as necessary to ensure that the proposed use will be compatible with the surrounding properties and environment.
Download an application for a zoning variance (PDF). The Board of Adjustment grants variances only when the board finds that the strict enforcement of the ordinance would result in practical difficulties or unnecessary hardships for the applicant and that, by granting the variance, the spirit of the ordinance will be observed, public safety and welfare maintained, and substantial justice done.Where alternatives exist to allow the applicant to meet the ordinance requirements and make reasonable use of the property, variances are typically not justified.Learn more about the Board of Adjustment.
The Planning Department assigns addresses within the City limits and the Extra-Territorial Jurisdiction. When inquiring about the assigned address of a property or requesting new addresses, the North Carolina Personal Identification Number is the easiest way for the Planning Department to locate and verify the property. For newly subdivided lots, a copy of the recorded plat may be necessary.
The Planning Department can typically assign addresses for new or existing parcels on the day they are requested. Please note that it may take several days for public service agencies to update their files with new addresses.
Per State statute, the following divisions of land are exempt from traditional local government subdivision regulations:
Minor subdivisions are those that involve the creation of 10 or fewer lots that meet the standards of the zoning district in which they are located, and:
Family Subdivisions are permitted only in the City's Extra-Territorial Jurisdiction (ETJ), and are intended to convey lots to members of the owners' lineal family (children, grandchildren, parents, and grandparents) without requiring the extension of public infrastructure such as streets, water lines, and sewer lines. The tract of land from which the Family Subdivision is to be made must be at least three acres in size and no more than 20 acres in size. All lots created for a Family Subdivision shall have a duly recorded 45 feet wide ingress and egress easement, including general residential utility easements, extending to a public street.
Once the plat (or survey for exempt subdivisions) has been signed by the property owner and surveyor, the Planning Department will review it to ensure that it meets the requirements of the zoning ordinance. Following Planning Department approval, the plat can be taken to the Caldwell County Mapping Department for approval by a Map Review Officer, and then recorded with the Register of Deeds.
Minor, family and exempt subdivisions can typically be reviewed the same day they are submitted to the Planning Department. If no changes are necessary, then the plat can be signed and released for recording.
Projects that create new lots and require the installation of new public infrastructure, such as streets, sidewalks, water lines and sewer lines, are considered major subdivisions. The specifications for constructing major subdivisions are detailed in the City of Lenoir Subdivision Ordinance.
Preliminary Plat - The preliminary plat is prepared by a licensed surveyor and details the proposed street and lot layout, existing and proposed utility sizes and locations, any open space dedications, and connections to existing City infrastructure. The plat is reviewed by all City departments and the Lenoir Planning Board. The Planning Board can approve, deny, or recommend changes to the plat. Following the Planning Board's approval, the plat will be forwarded to the City Council for review and approval.
Construction -Following approval of the preliminary plat by City Council and approval of detailed engineer plans by appropriate staff and review bodies, the developer may begin construction of the subdivision. City staff will inspect the installation of all public infrastructure to ensure compliance with the standards and specifications of the Subdivision Ordinance.
Final Plat Approval - Upon satisfactory completion of all public infrastructure, the developer can submit the final plat for approval. The Planning Board and City Council review and approve the final plat. Following approval, the plat must be recorded at the Register of Deeds and then lots may be sold.
An appeal from any final zoning decision of the Planning Department may be taken to the Board of Adjustment. An appeal is taken by filing a written notice of appeal specifying the grounds. An appeal must be taken within thirty days after the date of the decision by the Planning Department. The Board of Adjustment may reverse, affirm, or modify a decision of the Planning Department.
The appeal process works similar to court proceedings. All comments must be made in the form of sworn testimony. Following testimony and submitted evidence, the Board of Adjustment will make a finding of facts, and render a decision based on those facts and their application to the law.
Appeals to Board of Adjustment decisions must be taken to Caldwell County Superior Court within 30 days of the Board's ruling.
Calls involving vicious dogs, dogs at large, and barking dogs are one of the most difficult types of calls to address.
If someone has been bit, call 911 immediately.
If you see a known dog that is vicious running loose, call 828-757-2100 so that an officer can be dispatched. If possible, keep the dog in sight so you can direct the officer to its whereabouts or last known direction of travel. Provide the officer with as much information as possible (i.e. owner, history, time frame offense usually occurs - when applicable).
When the dog(s) is barking, call 828-757-2100 so an officer can be dispatched at the time of the occurrence. The officer has to witness the dog(s) barking in order to make a determination and address the issue with the owners.
If you see an animal that is abandoned, malnourished, or living in less than sanitary (humane) conditions, please call 828-757-2100. An officer will be dispatched to address the situation and will contact Animal Control for assistance.
Call 828-757-2100 so an officer can be dispatched. If the accident is new and the animal is still alive, it is recommended that you do not handle it. Many animals are scared and likely to bite the handler in order to protect themselves. If you see that an animal is dead, please call 828-757-2100 so that we may contact the Street Department for clean up.
Contact us at 828-757-2140 from 8 a.m. to 5 p.m. Monday through Friday (except holidays).
There is no charge to view and print certain reports from our online reporting site However, there may be certain fees that apply should you request particular reports from our Records Staff. They are located at:1035 West Avenue NWLenoir, NC 28645
HoursMonday through Friday8 a.m. to 5 p.m. (except holidays)
True and Certified Crash Reports are only available through the North Carolina Department of Motor Vehicles.
You may also obtain a copy from your Insurance Carrier or P2C; however, those reports are for informational purposes only and may not contain complete information.
Contact our Records Staff at 828-757-2147 from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Trespass Agreement Form (PDF). If you mail the agreement back, please be sure to have it notarized before submitting it to the department.
Contact our Records Staff at 828-757-2147, from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Property Check Request (PDF). You will need to submit this request in person so that your identification can be checked.
Email Zack Carter or call him at 828-757-2187 or stop by the Mulberry Street Recreation Center located on 720 Mulberry Street Monday through Friday (except holidays) to fill out an application (PDF). The request should be made at least 14 business days prior to your special event.
Persons wishing to be heard on a parking citation should contact our office at 828-757-2100 between Monday through Friday (except holidays) from 9 a.m. to 4 p.m.
Parking ticket fines should can be mailed or paid in person to our Records Staff at:1035 West AvenueLenoir, NC 28645
We also have a curbside payment drop box located in the front of the building for your convenience for after hour payments. Please enclose payment (no coins) with the parking violation envelope for correct processing.
After a Parking Fine is issued, the violator has 30 days to pay. If not paid:
North Carolina Debt Setoff, a collection agency, will be used to collect unpaid parking violations totaling $50 or greater. After notification and grace period, the case may be turned over for collection through North Carolina State taxes.
Please be advised that a wheel lock may be used to prevent a vehicle from being moved until fines are paid. Arrangements for the release of the vehicle must be made with the Lenoir Police Department within 48 hours or the vehicle will be towed at the owner's expense.
The new charge for removal of a wheel lock is now $50 and must be paid between 8 a.m. to 4 p.m, Monday through Friday (except holidays). After 4 p.m, the fee for removal goes up to $75.
It is advised that you first contact the Platoon Supervisor in charge at the time to report a complaint. If you feel the complaint warrants additional review, you have the option of addressing your concern with the Division Captain or Chief of Police.
Contrary to what the popular belief is, it is possible to be charged with carrying a concealed weapon in a locked glove box based on the proximity of the key (if the key is on the ignition key ring) to the glove box. The safest location is on the passenger seat, or the dash where it is in plain view of an approaching officer. If you are not sure about the accessibility question, play it safe and lock it in the trunk of your vehicle.
You must be at least 20 years of age; possess a high school diploma; you must be a U.S. citizen; you must not have been convicted of any Class B misdemeanor or above and; you must have completed a Basic Law Enforcement Training program through an accredited community college. More information can be found under the Recruiting Section of this website.
You must be at least 18 years of age; possess a high school diploma; you must not have been convicted of any Class B misdemeanor or above.