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Emergencies & Severe Weather

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1. A tree/power line is blocking the road. Who should I call?

If a tree or powerline is blocking a road, that’s an emergency. You can call 911 and report the issue. The dispatcher will contact the appropriate agency to get the road cleared.

2. A tree fell beside the road or on my property. Will the city cut it up and haul it away?

No. Most public agencies will only clear the road for emergency access. Generally, it’s the responsibility of property owners to clear any trees that are left on the property.

3. How do I get notified about emergencies and severe weather?

Sign up for CodeRED.  

CodeRED lets staff notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications. Click here to visit the City’s CodeRED page. To receive alerts about severe weather, residents can also sign up for Caldwell County’s CodeRED service.

4. Tree limbs are threatening my power lines. Who should I call?

The City of Lenoir does not trim branches or limbs around any utility lines. That’s the responsibility of the utility provider who owns the lines. To call Blue Ridge Energy, call 828-754-9071. To contact Duke Energy, call 800-777-9898.

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Fire Department

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1. Do you have/install smoke alarms?

Yes, the City of Lenoir Fire Department receives smoke alarms through a State grant. Upon request, staff will come and evaluate your home for smoke alarm placement and then install them for you as availability allows. Call 828-757-2190.

2. Do you install/inspect child safety seats?

No, the Fire department does not currently perform this service. The Caldwell County Fire Marshal’s Office will do this service at the County Department of Social Services building through appointment. Click the following link to visit the County Fire Marshal website, www.caldwellcountync.org/235/Fire-Marshals-Office.

3. Who pays for your food while on duty?

The firefighters are responsible for buying and preparing their own meals. Most shifts share the cost of groceries and cook and eat together.

4. Does the Fire Department fill swimming pools?

No, the Fire Department does not fill swimming pools. However, if the Public Utilities Department gives you approval and a water meter, the Fire Department will let residents borrow some hose.

5. What hours do firefighters work?

City of Lenoir firefighters work 24 hours on and 48 hours off. The department has three different shifts (A, B, & C). Firefighters report to our station at 8:00 a.m. and are relieved at 8:00 a.m. the next morning.  Administrative personnel work Monday through Friday, daytime hours.

6. Can I burn yard leaves, limbs, sticks, etc.?

NO. City ordinance prohibits open burning, which is mandated by the North Carolina Department of Environmental and Natural Resources and the North Carolina Division of Air Quality since the City of Lenoir has public pickup available for yard waste.  Also because of this ordinance, Lenoir Fire Department does not write burning permits.  If you live in the County you should contact the NC Forest Service via website or phone to get a list of agencies that will issue burning permits near you.

7. Does the Fire Department inspect / clean chimneys?

No. Staff are not properly equipped to inspect or clean inside chimneys. Residents should contact a chimney sweep company to perform a certified inspection on their chimneys and components.

8. Do firefighters help get cats out of trees?

Yes, if feasibly possible with equipment and staffing. Firefighters also consider whether or not they may injure the cat or themselves or damage equipment and/or other property.

9. Does the Fire Department charge for services?

The only additional fees charged by the Fire Department service are charges for medical stand-by use and patient transport with the department’s ambulance. The rest of the Fire Department’s services are funded through the City of Lenoir revenues generated by property taxes, service fees, and sales taxes.

10. Do firefighters sleep at the fire department?

Yes. Firefighters sleep at the station in separate bedrooms while working 24 hour shift but are required to answer calls no matter the time of day or night.

11. Does the Fire Department respond to other calls other than fires?

Yes. Firefighters respond to all medical calls, rescues, hazardous materials, natural disasters, and service calls from the public that are within our scope of practice.  The Department also provides back-up Ambulance transports for Caldwell County.

12. How many Fire Stations are in the City?

The City of Lenoir Fire Department operates out of three fire stations inside the City . Station 1 is located at 602 Harper Ave. and houses seven firefighters, a ladder truck, an engine, a tower truck, and an ambulance.  Station 2 is located at 1927 Norwood St. and houses six firefighters, a ladder truck, and an engine.  Station 3 is located at 1015 Wilkesboro Blvd. and houses a battalion chief, four firefighters, and an engine.

13. Other than responding to calls, what else do firefighters do during their shifts?

On top of responding to emergency and non-emergency calls from citizens, Firefighters also do a lot of training and maintenance. Fire fighters run training exercises, keep a daily inventory and maintain of equipment and apparatus, maintain the fire stations and grounds, which includes mowing, tree trimming, and cleaning the parking lot.

14. Are the Fire Stations ever closed?

No. Fire Stations are open and staffed 24 hours a day, 365 days a year ready to respond to the needs of our City and citizens.

15. Why do Fire trucks show up when I called for an ambulance?

Fire Departments respond to medical calls to assist ambulance transport agencies through the “First Responder Program” in Caldwell County. Usually, firefighters can get to scenes in their communities quickly and assess medical patients and provide basic life support until the ambulance can arrive to take them to the hospital.  All Firefighters at the City of Lenoir Fire Department are certified Emergency Medical Technicians to provide basic life support.

16. How do I apply to be a Firefighter at Lenoir Fire Department?

You can download an application from cityoflenoir.com/Jobs or pick one up at City Hall. You must submit your application to the City of Lenoir’s Human Resources office. The Fire Department cannot accept your completed application.  All interested applicants must be at least 18 years old, be a high school graduate or equivalent, be a certified Emergency Medical Technician, and have some Firefighter series classes. Note, we hire all staff initially as part-time employees and maintain a pool of four part-time firefighters. As full-time positions become available, staff select one of the part-timers to be promoted to full-time.

17. What are some of the benefits of being a firefighter with the the City of Lenoir?

All new city employees receive benefits including: 12 Holidays; 10 Vacation Days (5 Shifts for Firefighters) (increased days with years of service); 12 Sick Days; Medical, Life and Worker’s Compensation Insurance; Retirement; and Free Memberships to City Fitness Facilities. City personnel receive additional benefits depending on the departments they work in or State mandates. In addition to eh benefits above, Fire Department personnel receive benefits such as Firefighter trade time, leave for classes (depending on staffing levels), exempt from community college fees for continuing education, free complete OSHA physicals, free use of updated exercise equipment at each fire station, when not training can have time for family visits and personal time on duty to clean their vehicle, allowed to go get groceries for their shift, and allowed to go out and eat at local restaurants.

18. Firefighters wear a lot of gear. How much does all that weigh?

On an average, including all our turnout gear (helmet, coat, pants, boots, gloves, and hood) and breathing apparatus (SCBA), firefighter gear weighs about 65 pounds.  Depending on the job assignment, there can be even more weight added due to the tools required to complete certain tasks.

19. Can women serve as Firefighters at the City of Lenoir Fire Department?

Yes.  The Fire Department welcomes female applicants.

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Garbage and Yard Waste Collection

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1. When is my garbage collected?

The City picks up garbage from city-provided, gray garbage carts once a week. weekly garbage collection services for $10 a month. Click here to visit the Routes & Schedule page.

2. My garbage wasn’t picked up. Who do I contact?

Customers can report a missed garbage pickup via the City website at www.cityoflenoir.com/missedpickup.

3. When is limb and brush pickup?

Staff does not have a specific pickup day for limbs and brush. Staff runs a general clockwise route around the City. The goal is to make it past every customer at least once every two weeks. Depending on the weather, manpower, and equipment, staff can sometimes get by houses sooner and sometimes it takes longer.

Under the new ordinance, only brush piles that do not exceed six feet in length, six feet in width, and five feet in height (6’ x 6’ x 5’) will be picked up free of charge. Tree limbs also must not exceed four inches in diameter. If  your brush pile exceeds these dimensions you will be charged $25 for each pile of equivalent size.

4. When is yard waste collection?

Yard waste is picked up on the same day as your household garbage.  Please make sure your yard waste container is at least five (5) feet from your household garbage container. The City will only collect grass, small shrubbery, weeds, and plants clippings that has been placed in one of the City’s green yard waste containers or a comparable container. Do not bag yard waste. Do not put sticks, rocks, bricks, or glass in the yard waste containers. Green, roll-out yard waste containers are available for purchase through City Hall. Call 828-757-2154 for pricing and availability.

5. I don’t have a green cart for yard waste. Can I still bag my grass and clippings and put it in the garbage cart or leave it on the ground?

No. Staff will only collect yard waste that is loose and has been put in an approved yard waste cart.

Residents who produce a small amount of yard waste and clippings are encouraged to compost those clippings or find another way to dispose of the waste.

Customers who have an old, green cart from the City, can use that cart for loose yard waste.

If residents produce enough yard waste on a regular basis as to merit the use of a yard waste cart, we encourage them to buy a green, yard waste cart from the City. Residents who want to purchase a different cart for yard waste must call Public Works to confirm that their cart will work with the City’s yard waste collection truck. If a cart is not compatible with the City truck, staff will not collect the yard waste.

Of course, you don’t have to use a yard waste cart for tree limbs. The City will collect brush/limb piles that do not exceed six feet in length or five feet in height. Tree limbs must not exceed four inches in diameter.

6. When is bulk pickup?

Residents can request one free bulk pickup per month. Please place your bulk items for collection before making a request. Do not place items in the street or block sidewalks. Small, loose items must be bagged. Large items such as mattresses do not need to be bagged. Staff will collect bulk garbage as soon as possible, but your items may not be collected until the next Wednesday, which is the bulk item collection day.

Residents can request more bulk pickups, but extra pickups cost $25.00 each.

Visit the City website at https://www.cityoflenoir.com/bulkpickup to request a bulk pickup.

7. Will the city pick up my old washing machine and dryer?

The City offers white goods pick up for $25 for the first item and $15 for each additional white good item in a single pickup. Click here to read more about White Good pickup.

8. What happened to Trash Bash?

The two annual Trash Bash events were replaced by the one, free monthly bulk pickup provided to all sanitation customers. Now, residents get 12 free pickups spread throughout the year rather than two. Click here to read more about bulk pickup.

9. I’m remodeling or doing some construction. Does the city provide dumpsters for construction debris?

Yes. The City will lease and deliver a roll-off dumpster for the collection of acceptable refuse to a sanitation account holder for a period not to exceed two weeks at a rate specified on the City’s fee schedule. The cost is $50.00 (flat fee) plus $5.00 per day and all landfill tipping fees after dumpster has been collected and dumped. Rental periods may not exceed two weeks.

Call Public Works at 828-757-2154 for more information and to request a roll-off dumpster.

10. Still have a question?

If you can’t find an answer to your question or need more information, call 828-757-2154.

11. When is leaf collection?

The City of Lenoir offers curbside loose leaf pickup each year between October and January. This service is provided at no additional cost to residents. Residents should rake leaves into piles behind the curb or ditch line, and remove all bricks, rocks, sticks, or glass. Such items may cause personal injury to employees and damage equipment. 

Leaf accumulations at any other time should be put in your green roll out containers (specifically for yard debris) and placed near the front or side street property line to be collected on Wednesdays.

12. Do you pickup Christmas Trees?

Yes. The City of Lenoir offers curb side Christmas tree pickup starting the first business day after Jan. 1 and running for at least five business days. Please place trees behind the curb or ditch line, so as not to impede pedestrian or vehicle movement.

13. Where can I recycle?

The City of Lenoir Recycling Center is located on Pennton Avenue. The center accepts common recyclables from city of Lenoir residents only. Rear view mirror hangers are available at the recycling center or at the front desk on the first floor of City Hall.

Click here to visit the Recycling Center page.

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Garbage Carts

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1. How do I properly place my garbage cart on collection day?

STEP #1: CLOSE THE LID & ROLL TO CURBSIDE
Place all items in trash bags in the cart(s) and make sure the lid is completely closed. ROLL the cart to the edge of the curb.

STEP #2: MAKE SURE THE CART HANDLE IS FACING YOUR HOME.
PLACE the cart(s) at the edge of the curb with the wheels and handle facing your house and the lid opening facing the street.

STEP #3: CARTS MUST HAVE 5 FEET OF SPACE.
Make sure there is nothing in front of the cart. There MUST be 5 FEET of space on all sides of the cart(s). Do NOT place any trash on the lid or beside the cart. All garbage must be inside the cart with the lid completely closed.

2. Can I place my cart right beside my mailbox?

No. There must be five feet of clearance on both sides of your garbage cart. If you have two or more carts, there must be at least five feet of clearance between all of your carts and on the outside of your carts. The mechanism on our trucks that we use to pick up the carts requires this clearance.

3. How do I get additional garbage carts?

You can contact Public Works and request additional carts. Residential properties are allowed up to two extra carts, and commercial properties are allowed up to four extra carts. Each extra cart pickup costs an extra $5 per month. You have to have enough road frontage to maintain five feet of clearance for  your carts. Contact info is on our website at https://www.cityoflenoir.com/213/Garbage-Collection.

4. My street is really narrow and putting carts in the street might block traffic, or make it hard for cars to pass. Do I have to put my cart in the street?

If you think your street is too narrow to safely place the cart in the street, you can place it out of the street at the edge of your property or curb. Your cart needs to be at street level, not down in a ditch. Also, there must be five feet of clearance around your cart(s).

5. What should I do with my old, green City of Lenoir garbage cart?

Residents can use the old, green carts they bought from the City for yard waste. Public Works plans to pick up yard waste on Wednesdays.

6. Can I put my house number on my cart?

Customers can use removable stickers to put house numbers on the cart(s). DO NOT use a permanent marker or paint. Customers who paint or permanently deface a cart will be assessed fee to repair or replace the cart.

7. The cart is too big and heavy for me to roll to the curb every week. What do I do?

Staff will be happy to work with people who have disabilities that prevent them from rolling the cart to the curb every week. Please call Public Works at 828-757-2154.

8. I live in an apartment. Do all residents in an apartment get a cart?

The City provides one garbage cart per utility account at no cost. If each resident at an apartment has a separate utility account, they will each get a cart. For large apartments, it’s up to the complex owner to work out a sanitation contract with the City.

9. Why do I have to pay for an extra cart? That’s not fair.

The reason we are charging for extra carts is because the City is moving to a volume-based approach to fees. It takes our staff more time to collect more garbage. Also, the City has to pay tipping fees to put trash in the county landfill. Some residents produce a lot more trash every week than other residents. The City actually has to pay more for the residents who produce more trash than for people who put out one bag a week. We think it’s fair and reasonable to charge an extra fee for an extra cart for those residents who produce more garbage. Also, the City is assuming responsibility to maintain the carts, and the extra fee will help cover the maintenance of the extra carts.

10. I have the same exact trash can as the new City garbage cart. It’s just a different color. Why do I have to rent one?

Automated collection is pretty rough on the garbage carts. The City purchased carts that we know will work with our trucks and are designed to withstand the stresses from the truck. The City is also assuming responsibility for maintaining the carts, so we only want to use carts that we know are strong enough to handle the stress. If we let people use their own carts, then it’s possible the automated collection truck could damage the cart. At that point, residents would likely expect the City to replace their cart. By requiring that residents only use City-provided carts, we can take responsibility for maintaining or replacing the carts if they get damaged during the garbage collection process.

11. I take my garbage to the dump. Why do I have to pay the sanitation fee?

The City does not exempt residents from paying a service fee for services provided to all residents. To provide the sanitation service, the City has to run trucks and staff members down every street and by every home and business in the City limits. In addition to garbage, the sanitation fee covers yard waste collection, monthly bulk pickup for all residents, and annual leaf collection. Residents can choose to not use the service(s), but residents are still required to pay the fee.

12. Why do I have to roll my cart back to my house within 24 hours? What if I’m out of town?

Neighborhoods and streets look better when people don’t leave their trash cans on the street year-round. The City believes it’s fair to ask people to roll their carts back to their houses. Helping your neighborhood look nice and clean is the neighborly thing to do.

If you are going out of town for work or a vacation, maybe you could ask your neighbors to roll your cart in for you. If that isn’t an option, you can contact Public Works and let staff know. Our staff is willing to work with residents when various circumstances arise. Of course, if a resident goes out of town every week and can’t roll their cart back to their house on a regular basis, then that could be a problem.

13. Still have a question?

If you can’t find an answer to your question or need more information, call 828-757-2154.

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Parks & Recreation

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1. What are your hours?

The Lenoir Aquatic & Fitness Center is open Monday through Thursday from 6:00 am to 7:30 pm, Friday from 6:00 am to 6:30 pm, Saturday (1st and 3rd Saturday from 8:00 am to 4:pm, others Saturdays from 8:00am to noon. The Lenoir Aquatic and Fitness Center is closed on Sunday. (Hours vary depending on the season.)

The Martin Luther King Jr. Center is open Monday through Thursday from 8:00 am to 8:00 pm and Friday from 8:00 am to 4:00 pm. The MLK center is closed on Saturday and Sunday.

Mulberry Recreation Center is open Monday through Thursday from 8:00 am to 8:00 pm, Friday from 8:00 am to 5:00 pm, and Saturday from 9:00 am to 4:00 pm. Mulberry Rec is closed on Sunday.

2. What are your rental prices and availability?

Prices and availability depend on the facility and what customers want to rent. Available rentals include shelters, multipurpose rooms, walking park, pool parties, gym, LHS Auditorium, and more.

Visit the Rentals page for more information.

3. When can I sign my child up for sports? What sports are offered?

Baseball/Softball: Spring signups for baseball/softball are February to March for Co-Ed 4-5, Boys 6-13, Girls 6-13. Fall signups are July to August for Boys and Girls 8-13.

Basketball: Summer signups for basketball are April to June. Children 8-12 play at the Martin Luther King Jr. Center. Children 13-16 play at the at Mulberry Recreation Center. Fall basketball signups are from October to November for children 4-13.

Soccer: Spring soccer signups are January to February for children 4-13. Fall signups are July to August. Registration is online at www.lenoiryouthsoccer.org

Visit the Athletics page for more information.

4. When is pickleball? Is there an age requirement?

Indoor Pickleball is offered from 9:00 a.m.  to 11:30 a.m. Monday, Tuesday, Wednesday, and Friday. The court is open to ALL ages.  If a child under age 12 participates, we ask that a parent remain in the gym with the child.

Outdoor courts are open year round, dawn to dusk. 

5. How much is a membership to the Lenoir Aquatic & Fitness Center?

The Parks and Recreation Department offers several different memberships to meet the needs of residents including family, senior citizen, individual, and corporate memberships.

Annual Memberships

Type	City Resident	Non-city Resident
Corporate Family	$250	$500
Corporate Individual	$175	$350
Family	$280	$560
Individual	$200	$400
Senior Citizen	$150	$300
Student	$150	$300

Monthly Memberships

Type	City Resident	Non-city Resident
Family	$38	$76
Individual	$30	$60
Senior Citizen	$20	$40
Student	$20	$40

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Planning & Zoning

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1. Who do I call for code enforcement?

Code enforcement is split between the Planning Department and Police Department. The Zoning and Housing Inspector in Planning enforces violations of the zoning, housing, and building ordinances. The Nuisance Abatement Investigator in Police enforces violations of the public nuisance and animal ordinances.

Zoning and Housing Issues Call 828-757-2212 to report or inquire about: Zoning use violations — businesses operating in the wrong zoning district or without a license Zoning building violations — work without permits, improper improvements Deteriorated or dilapidated commercial structures Deteriorated or dilapidated residential structures Mobile home park inspections Permits and inspections of wind-blown advertising devices, inflatables, and banners Sign violations (off-site signs, signs without permits, illegal signs) Backyard chicken permits and inspections

Nuisance Issues Call 828-757-2143 to report or inquire about: Overgrowth of grass, weeds, poison sumac, poison ivy, poison oak, or other noxious vegetation. Outdoor storage/accumulation of discarded appliances, machinery, equipment, furniture, etc. Junk/abandoned vehicles Trash and Debris Noise complaints Outdoor storage of old or unusable building supplies (lumber, bricks, nails, plumping, HVAC, etc.) Rotten, damaged, or dilapidated sheds  Stabling/pasturing livestock or 5+ chickens Breeding dogs (“puppy mills”)

2. Do I need a permit for an Accessory Structure (Garages, Pools, Storage buildings, etc.)?

Yes, most accessory structures (sheds, detached garages, in-ground or above-ground pools, carports, barns, etc.) require a zoning permit. Accessory structures are exempt from permitting requirements when all of the following criteria are satisfied:

• Structure is less than 144 sq. ft.
• All exterior dimensions, including height, are less than 12 ft.
• Structure will be located in a Residential or Industrial zoning district.
• Structure will not contain electrical, mechanical, or plumbing service.
• Structure is not located in a designated Special Flood Hazard Area.

All other accessory structures require zoning permits. Exempt accessory structures must be located in the side (non-corner lots) or rear yards and be setback a minimum of 5 ft. from all property lines.

Appearance & Location Standards

Residential Districts - Two accessory structures are permitted per lot, in the side or rear yard only, with a maximum height of 20 feet Accessory structures cannot cover more than 30% of the required side or rear yard.

Unless the accessory structure meets all of the exemption criteria listed above, or is located in a R-20 or R-R zone, exterior facades are required to be brick, stone, vinyl or wood lap siding, or stucco. Metal buildings are prohibited (metal roofs and open carports with metal roofs are allowed).

Exceptions to the façade requirements may be granted for accessory structures that are:  

• Located on tracts of land 5 acres or larger and
• Screened on the sides and rear in accordance with Sec. 712.8 of the Zoning Ordinance and
• Setback at least 250 feet from any street right-of-way and at least 50 feet from adjoining property lines and
• Designed with a minimum roof pitch of 3:12 with 12-inch overhangs

Commercial Districts – Accessory structures that will be visible from any public street or adjoining private property must meet the appearance standards of the applicable district.

Special Flood Hazard Areas – Regardless of the zoning district or size, any accessory structure located within an AE or AE-FW Special Flood Hazard Area (SFHAs – commonly referred to as the “100 year flood zone” or the “100 year floodway”) requires a Floodplain Development Permit.

Accessory structures in the SFHAs have additional requirements:

• Cannot be used for human habitation (no working, sleeping, living, cooking, or restroom areas)
• Cannot be temperature controlled
• Must be designed to have low flood-damage potential
• Must be designed and located so as to offer the minimum resistance to the flow of floodwaters
• Must be firmly anchored
• All service facilities (electrical, mechanical, etc) must be elevated to at least the regulatory flood protection elevation
• Flood openings (to equalize hydrostatic flood forces) must be provided below the regulatory flood protection elevation (or the entire structure can be elevated to the same)
• Elevation and/or Floodproofing Certifications (which require signatures by licensed surveyors and/or engineers) are required for any structure with a footprint of 150 sq. ft. or greater.
• Structures in the Floodway (AE-FW zone) will not be permitted without a “No Rise” Certification. The Floodway is considered a “Non-Encroachment” zone, subject to high velocity floodwaters – the standards to achieve a “No Rise” condition are stringent and most encroachments will be prohibited. Property owners are advised to explore all alternative locations to avoid placement of accessory structures in these areas.

3. Can I make improvements to my property if it's located in a Flood Zone?

Any activity within a designated "Special Flood Hazard Area" (commonly referred to at the 100 Year Flood Zone or Floodway) requires a Floodplain Development Permit approved by the Floodplain Administrator (the Lenoir Planning Director). This includes grading, filling, construction of buildings, and even the installation of permanent landscaping.

Proposed projects are reviewed and conditions imposed on any permits issued to reduce the potential for damage from floodwater. All structures proposed within the floodplain will need flood-proofing or elevation certificates from professional engineers or surveyors. Any development within the Floodway (the "non-encroachment area") must be certified by an engineer to cause zero rise in the base flood elevation.

View the Lenoir's Flood Damage Prevention Ordinance.

4. Do I Need a Zoning Permit for Single-Family Residential Construction?

As of April of 2018, a zoning permit for Single-Family Dwellings is required prior to a building permit. Please call the Planner-On-Call at 828-610-8442 to verify access and building setbacks for your project.

5. What is the difference between a manufactured home and a modular home? What can I place on my residential lot?

Modular Homes

Modular Homes are built off-site in pieces and are designed to meet the North Carolina State Building Code when assembled on a development site. Modular homes are subject to the same zoning standards as any other site-built home, and are allowed anywhere a single family home would otherwise be permitted in Lenoir. Modular homes must get building permits and be inspected by the Caldwell County Building Inspections Department. 

With advancements in modular home technology, modular homes often are often transported to the building site in only one or two pieces and may appear similar to a manufactured home prior to installation on a permanent foundation. The City of Lenoir does not have any design standards that apply to single family construction, and therefore cannot regulate the appearance of modular homes. The determination on whether or not a building is a modular home is based solely on the construction standards that the structure must meet under state and federal laws.

Manufactured Homes

Also called "mobile homes" or "trailers," manufactured homes are commonly referred to as either a "single wide" or a "double wide." Manufactured Homes are constructed to meet the Federal Housing and Urban Development (HUD) building standards, built on permanent steel chassis, and are transported to the development site on their own wheels. Manufactured homes do not necessarily have permanent foundations. Manufactured homes have special setback and design standards under Lenoir's zoning code and require approval of a zoning permit prior to receiving building permits from Caldwell County Building Inspections. Caldwell County will inspect the placement of a manufactured home for all local work performed (electrical hook-ups, skirting, porches, plumbing hook-ups, etc.) but do not inspect the structure itself.

The City of Lenoir permits "double-wide" manufactured homes constructed after July 1, 1976 on individual residential lots in the R-6, R-9, and R-R zoning districts. "Single wide" manufactured homes constructed after July 1, 1976 are permitted within existing manufactured home parks only. No new manufactured home parks are allowed within the City.

Appearance Standards for All Manufactured Homes

• All towing apparatus, wheels, axles, and transporting lights must be removed.
• The home must be permanently placed on a masonry foundation with a finished exterior of brick, stone, stucco, or split-faced concrete masonry units.
• The pitch of the roof must be at least 3 to 12 and be finished with a type of shingle that is commonly used in standard residential construction.
• A covered porch that is permanently mounted to the ground at the front door, a minimum of 36 square feet, with a front-gabled roof oriented towards the street and constructed in compliance with the North Carolina Building Code is required.
• Stairs to all exterior doors of the home are required and must be permanently mounted to the ground and constructed in compliance with the North Carolina Building Code.
• Exterior facades must be vinyl or wood siding, stone, brick, or other non-metallic material;

Manufactured Homes constructed prior to July 1, 1976 are not permitted in Lenoir.

6. Does Lenoir allow multifamily developments?

Yes, multifamily developments are allowed with a Conditional Use Permit in the City of Lenoir. Any residential building with 3 or more residential units is considered "multifamily" - this includes both apartments and condominiums.

Conditional Use Permits for multifamily projects may be approved in the R-9, R-6, O and I, B-1, B-2, B-3, B-4, and B-5 zoning districts. (View a description of the zoning districts (PDF).)

Download a Conditional Use Permit application (PDF). We recommend that you contact us to schedule a pre-application meeting to discuss your project with planning staff prior to submitting your application. Click the following link to visit the Planning page and find contact information, Planning.

7. What is a privilege license and when do I need one?

The City of Lenoir no longer requires privilege licenses. However, it's always a good idea to check to make sure that the zoning allows your use before starting a business or moving to a new location. You can call the Lenoir Planning Department at 828-610-8442 to check your zoning.

8. What is the process to open a billiard / pool hall?

Any time a new or existing business wishes to install one or more billiard tables, the owner must apply for a Billiard/Pool Hall License by submitting the following information the Police Department:

• The application completed and signed, and the required fee
• $2,000 bond
• A statement of the character and reliability of the applicant signed by five residents of the city.

The License must be approved by City Council by a majority vote. The process typically takes 30 days.

Reasons License Can Be Denied

The City Council will not issue a license for a billiard hall to any of the following persons:

1. Any person or partnership or corporation which has a member who has ever been convicted of a felony
2. Any person, or partnership or corporation which has a member who has been convicted of a second offense against the provisions of this article
3. Any person, or partnership, or corporation which has a member who has been convicted of an offense involving moral turpitude or who is a habitual user of intoxicating liquors or narcotic drugs
4. Any person to whom the council feels, for good and reasonable cause, that it should not issue such license

9. Does the city allow alcohol sales and how do I get my Alcoholic Beverage Control permit?

The City of Lenoir allows the retail sale of beer and wine for off-site consumption and allows mixed beverage permits in restaurants provided these establishments meet the requirements of North Carolina General Statutes 18B and comply with the permitting requirements of the North Carolina Alcoholic Beverage Control (ABC) Commission.

The ABC Commission is the lead agency in permitting the sale of alcoholic beverages in North Carolina. Applications for ABC permits require inspections and sign-offs from the Caldwell County Building Inspector, the Fire Marshall, and the Zoning Inspector.

Typically, the zoning review requires a site visit to be scheduled with the zoning inspector and the planning director before the application can be processed. Please call the Planner-On-Call at 828-610-8442 to set up an application meeting.

When You Need a Permit

Any business or event that sells or offers for sale alcoholic beverages will need the appropriate ABC permit from the ABC Commission.

10. Do I have to undergo a background check to practice massage therapy?

The City of Lenoir does not require background checks for massage therapy in the following circumstances:

• Massage therapy will be performed within an established and licensed hospital, sanitarium, nursing home or medical clinic
• Massage therapy will be performed within an office or clinic of a licensed medical practitioner, osteopath, physical therapist or chiropractor
• Massage therapy will be performed in any properly zoned location by a massage practitioner licensed by the North Carolina Board of Massage and Bodywork Therapy

Zoning district regulations apply to massage therapy. Please call 828-610-8442 if you have questions about zoning for massage therapy uses.

11. What is conditional zoning?

Conditional Zoning is intended for use in unique development scenarios when a development proposal does not fit into a conventional zoning district, but may be desirable and compatible with an area depending on the specific details of the project and its surroundings. The conditional zoning process gives the City sufficient flexibility to determine whether a specific project on a given site will be compatible with the environment and the Comprehensive Plan. 

In considering a request for a Conditional Zoning District, the Planning Board and City Council may approve conditions or use limitations that are mutually agreeable to the applicant, property owner, and the City, thereby establishing a realm of acceptability for the development. Conditional Zoning is a legislative process requiring the Planning Board to review and make a recommendation to the City Council on the request. The Conditional Zoning District is adopted as a map amendment and by ordinance.

12. What is a conditional use permit?

Each zoning district designates specific permitted and conditional uses. Conditional uses are uses that may be compatible with an area depending on the specifics of the particular project, its surroundings, and the level of services available to the site, but are not permitted "by right" in the district.

The conditional use permit process gives the City sufficient flexibility to determine whether a specific land use on a given site will be compatible with the environment and the Comprehensive Plan. In reviewing a conditional use permit application, planning staff, the Planning Board, and City Council will evaluate such items as building placement and size, characteristics of the use, traffic generation and circulation, noise, hours of operation, adequacy of parking, proposed merchandise, landscaping and overall compatibility of the use with adjoining properties, and other related development impacts.

Conditions may be imposed as necessary to ensure that the proposed use will be compatible with the surrounding properties and environment.

13. How do I apply for a zoning variance?

Download an application for a zoning variance (PDF). The Board of Adjustment grants variances only when the board finds that the strict enforcement of the ordinance would result in practical difficulties or unnecessary hardships for the applicant and that, by granting the variance, the spirit of the ordinance will be observed, public safety and welfare maintained, and substantial justice done.

Where alternatives exist to allow the applicant to meet the ordinance requirements and make reasonable use of the property, variances are typically not justified.

Learn more about the Board of Adjustment.

14. How can I verify the address of my property or get assigned a new address?

The Planning Department assigns addresses within the City limits and the Extra-Territorial Jurisdiction. When inquiring about the assigned address of a property or requesting new addresses, the North Carolina Personal Identification Number is the easiest way for the Planning Department to locate and verify the property. For newly subdivided lots, a copy of the recorded plat may be necessary.

The Planning Department can typically assign addresses for new or existing parcels on the day they are requested. Please note that it may take several days for public service agencies to update their files with new addresses.

Specific Rules for Displaying Addresses

• Per City ordinance, all structures are required to display their assigned address
• Numbers for single-family homes must be at least three inches in height
• Numbers for multi-family homes must be at least five inches in height, unless each individual unit faces a public street as in the case of townhomes
• Number for businesses must be at least five inches in height
• All numbers must be easily visible from the adjoining street or displayed near the adjoining roadside
• Numbers must be displayed prior the issuance of a Certificate of Occupancy

15. What is the difference between a minor, family or exempt subdivision, and how can I get one recorded?

Exempt Subdivisions

Per State statute, the following divisions of land are exempt from traditional local government subdivision regulations:

1. The combination or recombination of portions of previously platted lots where the total number of lots is not increased and the resulting lots meet or exceed requirements of the zoning district in which they are located
2. The division of land into parcels greater than ten acres where no street right-of-way dedication is involved, and all parcels have legal ingress and egress
3. The public acquisition by purchase of strips of land for the widening or opening of streets
4. The division of a tract in single ownership whose entire area is no greater than two acres into not more than three lots, where no street right-of-way dedication is involved and where the resulting lots meet or exceed the standards of the zoning district in which they are located

Minor Subdivisions

Minor subdivisions are those that involve the creation of 10 or fewer lots that meet the standards of the zoning district in which they are located, and:

• Front on an existing public street
• Do not require new public streets, waterlines, or sewer lines
• Do not adversely affect the development of adjoining property
• Do not commit the expenditure of City funds to serve the lots

Family Subdivisions

Family Subdivisions are permitted only in the City's Extra-Territorial Jurisdiction (ETJ), and are intended to convey lots to members of the owners' lineal family (children, grandchildren, parents, and grandparents) without requiring the extension of public infrastructure such as streets, water lines, and sewer lines. The tract of land from which the Family Subdivision is to be made must be at least three acres in size and no more than 20 acres in size. All lots created for a Family Subdivision shall have a duly recorded 45 feet wide ingress and egress easement, including general residential utility easements, extending to a public street.

Review Process for Minor, Family, and Exempt Subdivisions

Once the plat (or survey for exempt subdivisions) has been signed by the property owner and surveyor, the Planning Department will review it to ensure that it meets the requirements of the zoning ordinance. Following Planning Department approval, the plat can be taken to the Caldwell County Mapping Department for approval by a Map Review Officer, and then recorded with the Register of Deeds.

Minor, family and exempt subdivisions can typically be reviewed the same day they are submitted to the Planning Department. If no changes are necessary, then the plat can be signed and released for recording.

16. When is a subdivision considered "major" and what is the approval process?

Projects that create new lots and require the installation of new public infrastructure, such as streets, sidewalks, water lines and sewer lines, are considered major subdivisions. The specifications for constructing major subdivisions are detailed in the City of Lenoir Subdivision Ordinance.

Major Subdivision Approval Process

Preliminary Plat - The preliminary plat is prepared by a licensed surveyor and details the proposed street and lot layout, existing and proposed utility sizes and locations, any open space dedications, and connections to existing City infrastructure. The plat is reviewed by all City departments and the Lenoir Planning Board. The Planning Board can approve, deny, or recommend changes to the plat. Following the Planning Board's approval, the plat will be forwarded to the City Council for review and approval.

Construction -Following approval of the preliminary plat by City Council and approval of detailed engineer plans by appropriate staff and review bodies, the developer may begin construction of the subdivision. City staff will inspect the installation of all public infrastructure to ensure compliance with the standards and specifications of the Subdivision Ordinance.

Final Plat Approval - Upon satisfactory completion of all public infrastructure, the developer can submit the final plat for approval. The Planning Board and City Council review and approve the final plat. Following approval, the plat must be recorded at the Register of Deeds and then lots may be sold.

17. Can I appeal a decision of the Planning Department?

An appeal from any final zoning decision of the Planning Department may be taken to the Board of Adjustment. An appeal is taken by filing a written notice of appeal specifying the grounds. An appeal must be taken within thirty days after the date of the decision by the Planning Department. The Board of Adjustment may reverse, affirm, or modify a decision of the Planning Department.

The appeal process works similar to court proceedings. All comments must be made in the form of sworn testimony. Following testimony and submitted evidence, the Board of Adjustment will make a finding of facts, and render a decision based on those facts and their application to the law.

Appeals to Board of Adjustment decisions must be taken to Caldwell County Superior Court within 30 days of the Board's ruling.

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Police

Show All Answers

1. What can I do about nuisance dogs?

Calls involving vicious dogs, dogs at large, and barking dogs are one of the most difficult types of calls to address.

Vicious Dogs & Dog Bites

If someone has been bit, call 911 immediately.

If you see a known dog that is vicious running loose, call 828-757-2100 so that an officer can be dispatched. If possible, keep the dog in sight so you can direct the officer to its whereabouts or last known direction of travel. Provide the officer with as much information as possible (i.e. owner, history, time frame offense usually occurs - when applicable).

Barking Dogs

When the dog(s) is barking, call 828-757-2100 so an officer can be dispatched at the time of the occurrence. The officer has to witness the dog(s) barking in order to make a determination and address the issue with the owners.

Improper Care of Animals

If you see an animal that is abandoned, malnourished, or living in less than sanitary (humane) conditions, please call 828-757-2100. An officer will be dispatched to address the situation and will contact Animal Control for assistance.

Injured Dog in the Roadway / Death by Vehicle

Call 828-757-2100 so an officer can be dispatched. If the accident is new and the animal is still alive, it is recommended that you do not handle it. Many animals are scared and likely to bite the handler in order to protect themselves. If you see that an animal is dead, please call 828-757-2100 so that we may contact the Street Department for clean up.

2. How can I find out the status of my case?

Contact us at 828-757-2140 from 8 a.m. to 5 p.m. Monday through Friday (except holidays).

3. Where can I get copies of arrest records and incident reports?

Please call 828-757-2100 to obtain police reports such as arrest and incident records.

4. Where can I get copies of crash reports?

Crash reports investigated by all of North Carolina's law enforcement agencies are forwarded to the North Carolina Division of Motor Vehicles (DMV). The public may obtain copies of crash reports from the DMV one of two ways:

• By calling 919-861-3098
• By mailing a request TR-67A form to:
  • NCDOT-DMV Traffic Records Section
    3106 Mail Service Center
    Raleigh, NC 27697-3106

The DMV will provide certified copies at a cost of $5.50 and citizens must fill out a TR-67A form.

Click the following link to go to the DMV website and read more about crash reports and to download the TR-67A form, https://www.ncdot.gov/dmv/offices-services/records-reports/Pages/crash-reports.aspx

5. How can I protect my vacant home or business after closing hours?

Contact our Records Staff at 828-757-2147 from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Trespass Agreement Form (PDF). If you mail the agreement back, please be sure to have it notarized before submitting it to the department.

6. How can I protect my home while I am temporarily out of town?

Contact our Records Staff at 828-757-2147, from 8 a.m. to 5 p.m. Monday through Friday (except holidays). Download and complete a Property Check Request (PDF). You will need to submit this request in person so that your identification can be checked.

7. How do I get a Special Events Permit?

Email Zack Carter or call him at 828-757-2187 or stop by the Mulberry Street Recreation Center located on 720 Mulberry Street Monday through Friday (except holidays) to fill out an application (PDF). The request should be made at least 14 business days prior to your special event.

8. Who should I contact if I feel that I have been wrongly issued a parking citation?

Persons wishing to be heard on a parking citation should contact our office at 828-757-2100 between Monday through Friday (except holidays) from 9 a.m. to 4 p.m.

9. Where do I pay parking ticket fines?

Parking ticket fines should can be mailed or paid in person to our Records Staff at:
1035 West Avenue
Lenoir, NC 28645

We also have a curbside payment drop box located in the front of the building for your convenience for after hour payments. Please enclose payment (no coins) with the parking violation envelope for correct processing.

10. What is the penalty if I fail to pay my parking ticket fines?

Penalties

After a Parking Fine is issued, the violator has 30 days to pay. If not paid:

• If not paid in 30 days, an additional $5 fine is assessed.
• If not paid in 60 days, an additional $5 fine is assessed.
• If not paid in 90 days, an additional $10 fine is assessed
• At 90 days, a letter will be sent to violator notifying them of further action.

Appeals

• Violator has 10 days to appeal to the Chief of Police.
• Failure to appeal will constitute acceptance of violation.
• Chief will notify violator of final decision within 10 business days.
• If appeal is denied, violator has 30 days to pay in full all penalties and fines.
• 2 unpaid Citations (90 days from date issued) will be eligible for debt collection.

Debt Collection

North Carolina Debt Setoff, a collection agency, will be used to collect unpaid parking violations totaling $50 or greater. After notification and grace period, the case may be turned over for collection through North Carolina State taxes.

Wheel Locks

Please be advised that a wheel lock may be used to prevent a vehicle from being moved until fines are paid. Arrangements for the release of the vehicle must be made with the Lenoir Police Department within 48 hours or the vehicle will be towed at the owner's expense.

The new charge for removal of a wheel lock is now $50 and must be paid between 8 a.m. to 4 p.m, Monday through Friday (except holidays). After 4 p.m, the fee for removal goes up to $75.

11. How do I file a citizens complaint against an officer?

It is advised that you first contact the Platoon Supervisor in charge at the time to report a complaint. If you feel the complaint warrants additional review, you have the option of addressing your concern with the Division Captain or Chief of Police.

12. If I don't have a concealed carry permit, where can I legally carry a weapon in my vehicle?

Contrary to what the popular belief is, it is possible to be charged with carrying a concealed weapon in a locked glove box based on the proximity of the key (if the key is on the ignition key ring) to the glove box. The safest location is on the passenger seat, or the dash where it is in plain view of an approaching officer. If you are not sure about the accessibility question, play it safe and lock it in the trunk of your vehicle.

13. What qualifications are necessary in order to become a police officer?

You must be at least 20 years of age; possess a high school diploma; you must be a U.S. citizen; you must not have been convicted of any Class B misdemeanor or above and; you must have completed a Basic Law Enforcement Training program through an accredited community college. More information can be found under the Recruiting Section of this website.

14. What qualifications are necessary in order to become a telecommunicator?

You must be at least 18 years of age; possess a high school diploma; you must not have been convicted of any Class B misdemeanor or above.

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Public Utilities

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1. Why does my water smell like a swimming pool?

City of Lenoir tap water is treated with a small and safe amount of a disinfecting chlorine containing compound that results in safe drinking water, free from any harmful microbes. The dose of chlorine is adjusted seasonally to prevent any microbes from growing in the water system. 

2. Do you recommend in-home water filters?

No, we do not. The compounds added to your water in the treatment process are for your safety. Removing those compounds by a whole-house filtration/conditioning system is not recommended, as that allows microbes to grow in the pipes and fixtures of your home. A water pitcher type filter that removes chlorine and other compounds just before drinking is preferred. 

3. Will my tap water get muddy when it rains?

No. The quality of treatment of your drinking water remains consistently good no matter the turbidity of the raw water source. There is no inflow of storm water into your drinking water system during rain. 

4. Why is my water sometimes cloudy?

At times, the City of Lenoir water system must be flushed to repair a leak. The Fire Department also flushes the system when testing fire hydrants. Flushing can trap air in tap water causing it to appear “milky.” This will almost always clear up as water is used. Sometimes your water may appear “rusty.” This is caused by sediment being stirred up in the system lines. If your water does not clear quickly upon use, please feel free to call the Water Plant at 828-757-4460. Staff are glad to come test your water for safety and/or flush the system in your area.

5. Is my drinking water as safe as bottled water?

Absolutely. Your drinking water must pass even more stringent water quality standards and testing than bottled water. The City of Lenoir water system has never failed a water quality safety test. View our online annual water report at cityoflenoir.com/ccr.